Privacy Policy

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions referenced herein or that otherwise may apply to specific sections of this website. If you do not agree to all these terms, you are prohibited from using this website or its services.

 

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian to use this site. You also confirm that any information you provide is accurate and that you have the authority to enter into this agreement.

 

3. Accounts and Membership

To access some parts of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security.

 

4. Products and Services

We strive to ensure the accuracy of the product descriptions, prices, and availability listed on our website. However, we do not guarantee that these details will always be error-free, complete, or up to date. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time.

 

5. Pricing and Payment

All prices listed on our website are in South African Rands (ZAR) and include VAT unless otherwise stated. Payment methods accepted are listed during checkout. We reserve the right to modify prices without prior notice.

 

6. Shipping and Delivery

We aim to process and deliver orders as quickly as possible. However, delivery times are estimates and may vary depending on your location. You are responsible for providing accurate shipping details. We are not liable for delivery delays caused by factors beyond our control.

 

7. Returns and Refunds

We accept returns or exchanges under certain conditions, as outlined in our Return Policy. Products returned must be in their original condition, unused, and in the original packaging. Refunds will be processed once we have received and inspected the returned item.

1. Introduction

This Privacy Policy applies to all users of our website, related mobile sites, and software applications (collectively referred to as "our Platforms"), which are used to access and purchase our products and services.

The purpose of this Privacy Policy is to outline how, why, and when Miss Nella South Africa (“Miss Nella”, “we”, “us”, or “our”) collects, uses, and protects your Personal Information, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

We encourage you to read this Privacy Policy together with our terms and conditions, and any additional privacy notices we may provide when collecting or processing your Personal Information. By using our Platforms, you agree to the terms set out in this Privacy Policy.

2. Definitions

• “Personal Information” and “processing” have the meanings as set out in POPIA.
• “we”, “us” or “our” refers to Miss Nella South Africa.
• “you” or “your” refers to any person accessing or using our Platforms.
• “registered user” refers to anyone registered on our Platforms who has provided us with their details to order goods or services.

3. Collection of Personal Information

We collect and process Personal Information to provide our products and services effectively. The information collected may include:

• Name and surname
• Email address
• Physical address
• Phone number
• Date of birth
• Identification number
• Payment details (if necessary for processing transactions)

If your Personal Information changes, you can update your details by logging into your account. You confirm that all information provided is accurate, complete, and up to date.

4. Information Automatically Collected

When you use our Platforms, certain information is collected automatically, such as:

• Device and browser type
• IP address
• Geolocation data (if location services are enabled)
• Usage patterns, including how and when you interact with our Platforms

This data helps us improve our services and personalize your experience.

5. Why We Process Your Personal Information

We process your Personal Information to:

• Register and verify your account.
• Fulfill orders and process payments.
• Deliver goods and manage returns.
• Communicate with you about updates, promotions, and customer service inquiries.
• Improve our Platforms and user experience.
• Comply with legal and regulatory obligations.

6. Retention of Personal Information

Your Personal Information is retained only as long as necessary for the purposes for which it was collected, or as required by law. Once the retention period expires, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

Our Platforms use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Personalize your experience.
• Remember your preferences and interactions.
• Analyze website performance and usage.

You can manage or disable cookies through your browser settings, but this may affect the functionality of our Platforms.

8. Direct Marketing

We may send you promotional material about products or services that may interest you. You can opt out of direct marketing communications at any time by following the unsubscribe instructions included in each communication or updating your preferences in your account settings.

9. Sharing of Personal Information

We will not sell your Personal Information to third parties. However, we may share your information with:

• Service providers who assist us with operations like order fulfillment, payment processing, and marketing.
• Law enforcement or regulatory authorities when required by law.
• Third parties in the event of a business restructuring, such as a merger or sale of assets.

We require all third parties to respect the confidentiality of your data and only use it for the purposes specified by us.

10. Transfer of Personal Information Outside South Africa

Your Personal Information may be transferred to and stored in countries outside South Africa for purposes such as data hosting or backup. We ensure that such transfers comply with POPIA by implementing necessary safeguards to protect your data.

11. Security of Personal Information

We implement reasonable technical and organizational measures to secure your Personal Information against unauthorized access, loss, or damage. These measures include:

• Encryption of sensitive data.
• Restricted access to Personal Information.
• Regular security audits and updates.

While we take all reasonable steps to protect your information, no method of transmission over the internet is completely secure. You provide your information at your own risk.

12. Your Rights

You have the right to:

• Access your Personal Information.
• Request corrections to inaccurate or outdated information.
• Object to the processing of your data.
• Request the deletion of your data, subject to legal and contractual obligations.
• Lodge a complaint with the Information Regulator if you believe we are not handling your data in accordance with POPIA.

For any queries or requests related to your rights, please contact us using the details below.

At Miss Nella, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

1. Right to Cancel

You have the right to cancel your order within 14 days without providing any reason. The cancellation period expires 14 days from the day you receive your goods.

How to Cancel:

• To exercise your right to cancel, you must inform us of your decision by a clear statement.
• Please include your order number, name, and contact information in your communication.

2. Returns

Eligibility:

• Items must be unused, unopened, and in the original packaging.
• For health and hygiene reasons, we cannot accept returns of cosmetics and personal care products that have been unsealed after delivery.

Return Process:

1. Contact Us: Before returning any products, please contact our customer service team to initiate the return process.
2. Shipping: You are responsible for the cost of returning the items unless the goods are faulty or misdescribed.
3. Return Address: Please contact us for the return address

Time Frame:

• Items must be returned within 14 days of notifying us of your cancellation.

3. Refunds

Processing Time:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 14 days to your original method of payment.

Deductions:

• We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

4. Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange a defective or damaged item for the same product, please contact us.

5. Faulty or Damaged Goods

• If you receive a faulty or damaged product, please contact us within 14 days of receipt.
• We will arrange for a replacement or refund, including any applicable shipping costs.

6. Non-Returnable Items

• Gift cards and promotional items are non-returnable and non-refundable.
• Opened or used cosmetics and personal care items cannot be returned for health and hygiene reasons unless they are faulty.

7. Late or Missing Refunds

• If you haven't received a refund yet, please check your bank account and contact your credit card company; it may take some time before your refund is officially posted.
• If you've done this and still have not received your refund, please contact.

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping with Miss Nella!

Orders placed before 11.00am (Monday-Thurs) will be shipped on the same day and delivered in 2-4 working days (deliveries outside main city may take up to 7 working days)

No orders are processed, dispatched or delivered on Public Holidays or weekends.

Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

During high sales periods please expect deliveries to take up to 7 working days.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.